Email Contact – Your Direct Line to The Independent Pharmacy
If you need to ask a question, report a problem, or just say hello, the easiest way is to fire off an email. Below you’ll find the most useful addresses, what each one handles, and tips for getting a quick reply.
Which Email Should You Use?
General enquiries: [email protected]. This is the catch‑all inbox for anything that doesn’t fit a specific category – product questions, partnership ideas, or simple curiosity.
Privacy & GDPR requests: [email protected]. Want to know what data we hold about you, ask for a correction, or request deletion? Send it here. Mention your full name, a contact number, and any reference numbers you have so we can locate your record fast.
Orders & shipping: [email protected]. Problems with an order, wrong address, or a missing package? This inbox is monitored by the fulfillment team, and they can usually give you an update within 24 hours.
Technical issues: [email protected]. If the website freezes, a form won’t submit, or you see a broken link, let the tech crew know here. Include a screenshot if you can – it speeds up the fix.
How to Write an Email That Gets Answered Fast
Keep it short and clear. Start with the purpose (e.g., “Request to delete my data”), then add any identifiers (order number, user ID) on a new line. End with a polite sign‑off and the best way to reach you back.
Example:
Subject: Delete My Personal Data
Hello,
I would like all personal data related to the email [email protected] removed from your system.
My account ID is 98765.
Please confirm when this is done.
Thanks,
John Doe
Phone: 020 7946 1234
Notice how the subject tells us exactly what you need, and the body gives the info we need without extra fluff. That’s the kind of email that gets a reply within a few hours.
Expect a confirmation email within 48 hours for privacy‑related requests. For order issues, we aim to resolve them in one business day. Technical tickets may take a bit longer, but you’ll always get an acknowledgment that we’re on it.
Don’t forget to check your spam folder if you don’t see a reply right away – our messages sometimes land there by mistake.
Need to talk live? Our email team can arrange a phone call or a video chat if the issue is complex. Just mention it in your message and we’ll set a time.
We treat every email seriously because your health, privacy, and satisfaction matter. Whether you’re a first‑time visitor or a regular customer, these contact points are there to help you get the answer you need without the run‑around.
So next time something pops up, copy the appropriate address from this page, follow the quick‑write tips, and you’ll be back on track in no time.
